Contact Terms and Conditions

1. Purpose of Contact

The contact form is provided for inquiries, feedback, and communication related to our services.
It must not be used for spam, advertising, or unlawful purposes.

You agree to provide accurate, complete, and truthful information when submitting a message.
Misrepresentation or false details may result in restricted access to our services.

Information submitted through the contact form will be handled in accordance with our [Privacy Policy] and the Kenya Data Protection Act, 2019.
Personal data will only be used to respond to your inquiry and will not be shared with third parties without consent, except as required by law.
In line with Section 25 of the DPA, we commit to lawful, fair and transparent processing of personal data.
You have the right to access, correct and request deletion of your personal data as provided under Sections 26–30 of the DPA.

Contact form submissions will be retained only for as long as necessary to fulfil the purpose of communication, in compliance with Section 39 of the DPA.
After this period, data will be securely deleted or anonymized.

The Office of the Data Protection Commissioner (ODPC) is the regulatory authority established under Part III of the DPA.
The Data Commissioner oversees compliance with the Act, including monitoring, investigating and enforcing data protection obligations.
If you believe your data rights have been infringed, you may lodge a complaint with the Data Commissioner in accordance with Section 56 of the DPA.
We cooperate fully with the ODPC in fulfilling our legal obligations and ensuring accountability in data handling.

By submitting information through the contact form, you explicitly consent to the collection, processing, and storage of your personal data for the purposes stated in these Terms and Conditions.
Consent is obtained in line with Section 32 of the DPA, which requires that consent be informed, specific and freely given.
You may withdraw your consent at any time by contacting us, and upon withdrawal, we will cease processing your data unless required by law.
Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Messages must not contain copyrighted material, offensive content, or material that infringes on the rights of others.
By submitting content, you grant us a non-exclusive right to use the information for the purpose of responding to your inquiry.

We are not liable for delays, technical errors or non-delivery of messages due to internet or system failures.
Responses provided are for informational purposes only and do not constitute binding commitments unless expressly stated.

These Terms and Conditions are governed by the laws of Kenya, including the Data Protection Act, 2019.
Any disputes arising from use of the contact form will be subject to the jurisdiction of Kenyan courts.

Continued use of the contact form after changes constitutes acceptance of the updated terms.