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Contact Terms and Conditions

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1. Purpose of Contact

  • The contact form is provided for inquiries, feedback, and communication related to our services.
  • It must not be used for spam, advertising, or unlawful purposes.

2. Accuracy of Information

  • You agree to provide accurate, complete, and truthful information when submitting a message.
  • Misrepresentation or false details may result in restricted access to our services.

3. Privacy and Data Protection

  • Information submitted through the contact form will be handled in accordance with our [Privacy Policy] and the Kenya Data Protection Act, 2019.
  • Personal data will only be used to respond to your inquiry and will not be shared with third parties without consent, except as required by law.
  • In line with Section 25 of the DPA, we commit to lawful, fair and transparent processing of personal data.
  • You have the right to access, correct and request deletion of your personal data as provided under Sections 26–30 of the DPA.

4. Data Retention

  • Contact form submissions will be retained only for as long as necessary to fulfil the purpose of communication, in compliance with Section 39 of the DPA.
  • After this period, data will be securely deleted or anonymized.

5. Role of the Data Commissioner

  • The Office of the Data Protection Commissioner (ODPC) is the regulatory authority established under Part III of the DPA.
  • The Data Commissioner oversees compliance with the Act, including monitoring, investigating and enforcing data protection obligations.
  • If you believe your data rights have been infringed, you may lodge a complaint with the Data Commissioner in accordance with Section 56 of the DPA.
  • We cooperate fully with the ODPC in fulfilling our legal obligations and ensuring accountability in data handling.

6. User Consent

  • By submitting information through the contact form, you explicitly consent to the collection, processing, and storage of your personal data for the purposes stated in these Terms and Conditions.
  • Consent is obtained in line with Section 32 of the DPA, which requires that consent be informed, specific and freely given.
  • You may withdraw your consent at any time by contacting us, and upon withdrawal, we will cease processing your data unless required by law.
  • Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

7. Intellectual Property

  • Messages must not contain copyrighted material, offensive content, or material that infringes on the rights of others.
  • By submitting content, you grant us a non-exclusive right to use the information for the purpose of responding to your inquiry.

8. Limitation of Liability

  • We are not liable for delays, technical errors or non-delivery of messages due to internet or system failures.
  • Responses provided are for informational purposes only and do not constitute binding commitments unless expressly stated.

9. Governing Law

  • These Terms and Conditions are governed by the laws of Kenya, including the Data Protection Act, 2019.
  • Any disputes arising from use of the contact form will be subject to the jurisdiction of Kenyan courts.

10. Amendments

  • We reserve the right to update or amend these Terms and Conditions at any time.

Continued use of the contact form after changes constitutes acceptance of the updated terms.

Content Policy

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Content Policy

1. Purpose

This Content Policy sets out the rules and responsibilities for all content submitted, published, or displayed on the Website. It ensures compliance with applicable laws, protects the integrity of the directory and fosters a respectful and trustworthy community.

2. Scope

This Policy applies to:

  • All User-generated content, including business listings, descriptions, logos, images, and reviews.
  • All communications made through the Website, including comments, feedback, and promotional material.
  • All advertising or sponsored content displayed on the Website.

3. User Responsibilities

  • Users are solely responsible for the accuracy, completeness, and legality of the content they submit.
  • Users must ensure they have the authority and rights to publish business information, logos or images.
  • Users agree to update their content regularly to maintain accuracy.

4. Prohibited Content

The following types of content are strictly prohibited:

  • False, misleading or deceptive information.
  • Offensive, defamatory, discriminatory or harassing language.
  • Promotion of illegal, fraudulent or harmful activities.
  • Content that infringes intellectual property rights (copyrights, trademarks, trade secrets).
  • Spam, malware or unauthorized advertising.
  • Content targeting minors or violating Kenya’s child protection laws.

5. Ownership and License

  • Users retain ownership of their submitted content.
  • By submitting content, Users grant the Website a non-exclusive, worldwide, royalty-free license to use, display and distribute the content for directory purposes.
  • The Website may reproduce or adapt content for promotional or operational purposes, subject to this Policy.

6. Moderation and Enforcement

  • The Website reserves the right to review, edit, or remove content at its sole discretion, without prior notice.
  • Accounts associated with repeated or serious violations may be suspended or terminated.
  • Enforcement actions may include warnings, temporary suspension, permanent removal or referral to regulatory authorities.

7. Community Guidelines

To foster a respectful and inclusive environment, Users are encouraged to:

  • Communicate honestly and transparently about their business.
  • Use professional and respectful language in listings and communications.
  • Avoid exaggeration or unverified claims.
  • Respect cultural diversity and community values.

8. Liability

  • The Website disclaims liability for damages, disputes or losses arising from User-generated content.
  • Users agree to indemnify and hold harmless the Website, its owners and affiliates against claims resulting from their submitted content.

9. Compliance with Law

  • All content must comply with applicable laws and regulations, including:
    • Kenya’s Data Protection Act, 2019
    • Kenya’s Consumer Protection Act, 2012
    • Kenya’s Copyright Act, 2001
  • Users acknowledge that regulatory authorities may request removal or disclosure of certain content.

10. Reporting and Appeals

  • Users may report content they believe violates this Policy.
  • Reports will be reviewed promptly, and appropriate action will be taken.
  • Users whose content is removed may appeal by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.

11. Amendments

  • This Policy may be updated from time to time.
  • Continued use of the Website after amendments constitutes acceptance of the revised Policy.

Privacy policy

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Privacy Policy

1. Definitions

For purposes of this Privacy Policy:

  • “Website” refers to the business directory platform operated by Business Kenya
  • “User” means any individual or entity accessing or using the Website.
  • “Personal Data” means any information relating to an identified or identifiable natural person, as defined under the Kenya Data Protection Act, 2019.
  • “Business Data” means information relating to a listed business entity, including but not limited to name, address, services, and contact details.
  • “Controller” refers to Business Kenya, which determines the purpose and means of processing Personal Data.
  • “Processor” refers to any third party engaged to process data on behalf of the Controller.

2. Scope

This Privacy Policy governs the collection, use, disclosure and protection of Personal Data and Business Data obtained through the Website. It applies to all Users, whether registered or unregistered.

3. Lawful Basis for Processing

We process Personal Data under the following lawful bases:

  • Consent: Where Users voluntarily provide information or agree to communications.
  • Contractual Necessity: To fulfil obligations relating to account creation, business listings or paid services.
  • Legal Obligation: To comply with statutory or regulatory requirements.
  • Legitimate Interests: To maintain and improve the Website, prevent fraud and protect Users.

4. Categories of Data Collected

  • Personal Data: Names, email addresses, phone numbers, login credentials.
  • Business Data: Company names, addresses, logos, descriptions and contact details.
  • Technical Data: IP addresses, browser types, device identifiers, cookies.
  • Usage Data: Search queries, pages visited, interactions with listings.

5. Purpose of Processing

We process data for the following purposes:

  • To publish and manage business listings.
  • To administer User accounts and provide customer support.
  • To improve Website functionality, security and user experience.
  • To comply with applicable laws and regulations.
  • To send service-related or promotional communications, subject to consent.

6. Disclosure of Data

We may disclose data:

  • To Processors providing technical, payment or communication services.
  • To regulatory authorities or law enforcement where required by law.
  • To other Users, insofar as Business Data is intended for public visibility.
  • We do not sell Personal Data to third parties.

7. Data Protection and Security

  • We implement appropriate technical and organizational measures to safeguard Personal Data against unauthorized access, alteration, disclosure or destruction.
  • Measures include encryption, access controls and secure servers.
  • Users acknowledge that no system is entirely immune from breaches.

8. International Data Transfers

Where data is transferred outside Kenya, we ensure compliance with applicable data protection laws and implement safeguards such as contractual clauses or adequacy decisions.

9. Data Retention

Personal Data shall be retained only for as long as necessary to fulfil the purposes stated herein or as required by law. Business Data may remain publicly visible until the listing is removed or terminated.

10. Rights of Data Subjects

Users have the following rights under the Kenya Data Protection Act, 2019:

  • Right of access to Personal Data.
  • Right to rectification of inaccurate data.
  • Right to erasure (“right to be forgotten”).
  • Right to restriction of processing.
  • Right to data portability.
  • Right to object to processing, including direct marketing.
  • Requests may be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it.

11. Children’s Data

The Website is not intended for persons under 18 years of age. We do not knowingly collect Personal Data from minors. If such data is discovered, it will be deleted promptly.

12. Amendments

We reserve the right to amend this Privacy Policy at any time. Amendments shall take effect upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Policy.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Kenya.

14. Contact Information

For inquiries, requests, or complaints regarding this Privacy Policy, please contact:
Business Kenya
This email address is being protected from spambots. You need JavaScript enabled to view it.
+254722357226

Terms and Conditions for Use of Business Kenya

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Effective Date: 1 December 2025

1. Acceptance of Terms

By accessing or using Business Kenya ("the Website"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use the Website.

2. Definitions

  • "User" refers to any individual or entity accessing or using the Website.
  • "Business Listing" refers to any business profile or advertisement posted on the Website.
  • "We," "Us," or "Our" refers to the owners and operators of the Website.

3. Eligibility

Users must be at least 18 years old or have the legal capacity to enter into binding agreements. By using the Website, you represent and warrant that you meet these requirements.

4. User Responsibilities

  • Provide accurate and up-to-date information when creating or managing a business listing.
  • Refrain from posting false, misleading or illegal content.
  • Maintain the confidentiality of your account credentials.
  • Use the Website in compliance with all applicable laws and regulations.

5. Business Listings

  • We reserve the right to review, approve, edit or remove any business listing at our discretion.
  • Listings must not contain offensive, defamatory or inappropriate content.
  • Paid listings are subject to the terms of the selected subscription plan.

6. Intellectual Property

All content on the Website, including text, graphics, logos and software is the property of Business Kenya or its licensors and is protected by copyright and other intellectual property laws.

7. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use and protect your personal information.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental or consequential damages resulting from your use of the Website or reliance on any information provided therein.

9. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without notice, for conduct that violates these Terms or is otherwise harmful to other users or us.

10. Modifications

We may update these Terms and Conditions at any time. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes shall be resolved in the courts of competent jurisdiction in Kenya.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.