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Content Policy

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Content Policy

1. Purpose

This Content Policy sets out the rules and responsibilities for all content submitted, published, or displayed on the Website. It ensures compliance with applicable laws, protects the integrity of the directory and fosters a respectful and trustworthy community.

2. Scope

This Policy applies to:

  • All User-generated content, including business listings, descriptions, logos, images, and reviews.
  • All communications made through the Website, including comments, feedback, and promotional material.
  • All advertising or sponsored content displayed on the Website.

3. User Responsibilities

  • Users are solely responsible for the accuracy, completeness, and legality of the content they submit.
  • Users must ensure they have the authority and rights to publish business information, logos or images.
  • Users agree to update their content regularly to maintain accuracy.

4. Prohibited Content

The following types of content are strictly prohibited:

  • False, misleading or deceptive information.
  • Offensive, defamatory, discriminatory or harassing language.
  • Promotion of illegal, fraudulent or harmful activities.
  • Content that infringes intellectual property rights (copyrights, trademarks, trade secrets).
  • Spam, malware or unauthorized advertising.
  • Content targeting minors or violating Kenya’s child protection laws.

5. Ownership and License

  • Users retain ownership of their submitted content.
  • By submitting content, Users grant the Website a non-exclusive, worldwide, royalty-free license to use, display and distribute the content for directory purposes.
  • The Website may reproduce or adapt content for promotional or operational purposes, subject to this Policy.

6. Moderation and Enforcement

  • The Website reserves the right to review, edit, or remove content at its sole discretion, without prior notice.
  • Accounts associated with repeated or serious violations may be suspended or terminated.
  • Enforcement actions may include warnings, temporary suspension, permanent removal or referral to regulatory authorities.

7. Community Guidelines

To foster a respectful and inclusive environment, Users are encouraged to:

  • Communicate honestly and transparently about their business.
  • Use professional and respectful language in listings and communications.
  • Avoid exaggeration or unverified claims.
  • Respect cultural diversity and community values.

8. Liability

  • The Website disclaims liability for damages, disputes or losses arising from User-generated content.
  • Users agree to indemnify and hold harmless the Website, its owners and affiliates against claims resulting from their submitted content.

9. Compliance with Law

  • All content must comply with applicable laws and regulations, including:
    • Kenya’s Data Protection Act, 2019
    • Kenya’s Consumer Protection Act, 2012
    • Kenya’s Copyright Act, 2001
  • Users acknowledge that regulatory authorities may request removal or disclosure of certain content.

10. Reporting and Appeals

  • Users may report content they believe violates this Policy.
  • Reports will be reviewed promptly, and appropriate action will be taken.
  • Users whose content is removed may appeal by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.

11. Amendments

  • This Policy may be updated from time to time.
  • Continued use of the Website after amendments constitutes acceptance of the revised Policy.